When will my order arrive?

Please allow 1-2 weeks for your handcrafted jewelry to arrive.  Shipping transit time is not included in this timeframe and timelines might be extended during high peak seasons. 

Every effort is made to ship your order to arrive in a timely manner while maintaining the highest quality.  Each piece is hand-worked, and can take up to 14 business days to produce. When your order ships, a confirmation email will be sent to you with tracking details.

What U.S. shipping methods do you offer?

All domestic shipping services can be found in the Cart during checkout.  Once you specify a shipping method, it cannot be changed once an order is submitted.

Free Standard Shipping (7-10 days) on all domestic orders via USPS mail with delivery confirmation to track your order.

Priority Shipping (5-7 days) is $9.00 with delivery confirmation to track your order.

Can I ship my order outside of the U.S.?

We are glad to arrange for international shipping of your order.  Please note the value of the item(s) will be required on a customs form and, due to customs inspections, a specific delivery date cannot be guaranteed.  It may take 3-6 weeks for your order to arrive.  Any additional fees incurred by customs are covered by our customers.

Can I modify or add something after I place my order?

All custom options offered are listed on each item page.  As every personalized item is customized, once you check out, changes cannot be made.  If you are not perfectly satisfied when you receive your order, please contact info@robinannjewelry.com for assistance. 

Will stamped characters be perfect and straight?

Every customized piece is carefully hand-stamped using traditional metalsmithing techniques, and is not machine made.  This allows for slight differences in character spacing and gives each one a truly unique look and feel.  The beauty of your jewelry is that it is worked by the heart and hands of Robin Ann.